Collaboration enables automated LTL shipment tracking for carriers, shippers and 3PLs

ELMSFORD, N.Y., Oct. 14, 2026/PRNewswire/ -- Carrier Logistics (CLI), a leading provider of freight management software for Less-Than-Truckload (LTL) fleets, announced today a collaboration with LSP44, a trusted provider of AI-native agent and API infrastructure for logistics service providers. The joint effort between the two companies will address a major industry problem where carrier customer service teams are overwhelmed by automated queries from 3PLs and shippers.

"CLI and LSP44 are collaborating to solve AI bot fatigue," said Ben Wiesen, president of Carrier Logistics. "3PLs and shippers use APIs for shipment tracking, and these APIs are successful a majority of the time but are open to failing due to missing or incorrect tracking numbers. This is where the bots step in, resulting in intrusive emails and phone calls that overwhelm the customer service teams at motor carriers. With CLI's new, AI-powered API, LTL carriers can provide the visibility their customers need without the added administrative burden and cost."

Through a joint engineering effort, CLI and LSP44 are enabling automated connectivity for 3PLs and shippers without the significant friction that has traditionally hampered LTL carrier customer service operations. With the new AI-driven API, 3PLs and shippers can connect via API to motor carriers to:

• Identify a shipment even when the tracking number isn't known, eliminating the need for intrusive emails and calls to carriers.
• Rely on AI that matches known shipment properties to shipments in the TMS, resolving ambiguity automatically.
• Avoid disruptive manual queries by using standard, non-intrusive APIs for tracking
• Provide more accurate data to customers, improving efficiency as the number of touchless shipments grows.

"The industry has treated manual tracking requests as the cost of doing business for decades. Every carrier running LTL has a customer service team absorbing that cost today. API connectivity that works without a clean tracking number removes an entire category of friction overnight, for every shipper and 3PL connected to that carrier," said Nick Ruggiero, Head of Product LSP44. "That's the kind of market-wide shift this industry has been waiting on."

About LSP44
LSP44 is the AI-native agent and API infrastructure business for logistics service providers. Built on the world's largest logistics data graph and carrier network, LSP44 gives 3PLs, freight forwarders, and brokers the AI agents, carrier infrastructure, and developer capabilities to embed intelligence directly into their own products and workflows. LSP44 is profitable and headquartered in Chicago. Learn more at LSP44.ai.

About Carrier Logistics, LLC
Carrier Logistics (CLI), based in Elmsford, N.Y., is the leading provider of integrated freight management solutions, helping transportation companies adapt, optimize, and grow profitably. For more than 50 years, CLI has delivered powerful, end-to-end solutions designed to handle the complex needs of LTL carriers, combined LTL and truckload operators, asset-light and non-asset-based providers. Leveraging the latest in AI, automation, and analytics, CLI's team of industry experts continually enhances its solutions to stay ahead of client needs. Today, companies worldwide rely on CLI's suite to achieve greater efficiency, higher productivity, and sustained profitability. Learn more at www.carrierlogistics.com.

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SOURCE Carrier Logistics